Employee Center Call Logs, Caller ID, SMS, and Phone Data Policy

No Raw Database Data Claim

For clarity, this document does not claim that Quintin N. Mahan owns raw facts, raw database rows, independent outside source records, CRS-owned operational records, customer-owned records, third-party-owned records, or customer relationships merely because such information is entered into, stored in, processed by, displayed through, backed up with, or exported from EC.

This document protects EC Protected Materials: the application, software, source code, schemas, database design, data model, relationships, indexes, workflows, dashboards, reports, queries, automations, integrations, APIs, access controls, credentials, hardware, infrastructure, legal records, certificate records, hashes, metadata systems, audit systems, methods, processes, techniques, trade secrets, documentation, and EC-created structural organization.

Version: 1.0
Effective Date: June 1, 2026
Platform: Employee Center / EC
Owner: Quintin N. Mahan
Legal Hub: /legal
Policies Hub: /legal/policies

Policy URL: /legal/policies/call-logs-callerid-sms-phone-data-policy

1. Purpose

This policy governs EC call logs, caller ID data, SMS/modem records, phone-system records, Google Voice records, device logs, and related phone data.

2. Covered Records

Covered records may include phone numbers, caller ID, timestamps, direction, duration, ring events, SMS commands, modem logs, device identifiers, call notes, claim records, and integration metadata.

3. Authorized Use

Phone data may be used for customer service, support, diagnostics, reporting, call review, service history, security, automation, and legal/evidence purposes.

4. No Misuse

Users may not use phone data for harassment, retaliation, personal disputes, unauthorized surveillance, unauthorized solicitation, or non-EC purposes.

5. Logging and Retention

Phone data may be logged, normalized, enriched, reconciled, backed up, and retained as part of EC and the EC Protected Materials.

6. Third-Party Systems

Phone data may originate from Google Voice, Poly/OBi devices, modems, caller ID systems, carriers, or other systems, each with its own limitations.

Changes to This Policy

Quintin N. Mahan may update this policy by publishing a new active version in EC.

The current active version will be displayed through the Legal hub.

Older versions may remain stored in Postgres for audit, evidence, and historical review.

Contact / Owner

Employee Center is owned by Quintin N. Mahan.

Legal and policy documents are available from:

/legal

The current Terms and Conditions are available from:

/legal/terms-and-conditions

End of Employee Center Call Logs, Caller ID, SMS, and Phone Data Policy.